Operator. Innovator. Builder. Published Author.
I see what others overlook. I connect what others see separately. Then I turn it into action.
I spend my time inside operations — support, service, incident management, cross-team workflows and the processes that hold them together — looking for the friction organizations have learned to live with. Some of it is process. Some of it is ownership. Some of it is technology nobody finished adopting. Most of it is the space between teams, where no single leader can see the whole path.
You don’t have to know what’s broken before you call me. Finding it is part of what you hire me to do.
I built my operating judgment inside large, demanding organizations where scale, regulation, customer impact and response time all mattered at once.
Scale, service & people leadership
Built my operating foundation inside a high-volume telecommunications environment where customer impact, service consistency and frontline leadership had to work together at scale.
I bring that same ability to connect the customer experience to the processes, decisions and people responsible for delivering it.
Improvement within complexity
Led service and operational improvement in a complex, highly regulated enterprise—strengthening how work moved while respecting risk, controls and the realities of change.
I help leaders simplify without becoming careless, and improve performance without losing the safeguards their organization needs.
Faster resolution, stronger discipline
Reduced mean time to resolution by 35% through clearer routing, stronger support practices, practical automation and greater operational discipline.
I apply that same focus to the delays, unclear ownership and repeat effort quietly slowing your teams today.
Building capability with AI
Built support capability and introduced AI-enabled service workflows that improved productivity by 25%—pairing new technology with a practical operating model.
I can help your organization move from AI interest to useful workflows that save effort and strengthen service without removing human judgment.
Global incident & operating design
Designed global incident frameworks, severity models, governance, AI-assisted workflows and enterprise processes for a communications environment where clarity and response matter.
I bring the systems thinking to connect signals, ownership, escalation, communication and learning into one more resilient way of operating.
A practical book about purpose-driven management: hiring with intention, aligning the work, developing managers who coach well, and building teams of devoted, driven people. It reflects the same belief that runs through my advisory work — strong operations need strong people, and neither improves in isolation.
View the bookThe common thread across everything I do: I notice friction, visualize a better way and build toward it. These are products and concepts I have designed and built myself.
AI Navigator Pro
Guided AI adoption platform for understanding where AI truly fits your work.
LaunchWire
Fast launch system for taking a new idea from concept to live presence.
Parse Workday
Resume parsing workflow that stops re-typing into Workday applications.
RightSize Role
Role-fit analysis that matches real strengths to the right opportunities.
ParseWorks
ATS-focused resume optimization platform.
SignalLayer
Professional identity and discovery ecosystem.
Pixel Perfect
Screenshot-to-UI visual replication concept.
Recruiter Verify
Visual verification and replication tool.
Sixty / Spark Connect
Video-first professional networking platform.
RightSize Studio
Rapid website and visual implementation service.
Project Navigator
Project dependency and relationship visualization.
SideDoor / Career Compass
Career visibility and employer-discovery tools.
Connect & Thrive
Community for mid-career professionals seeking in-person peer support.
Scroll Snap
Mobile full-page screenshot utility.
PDF To Word Edit
Workflow for converting, editing and re-saving PDFs.
You don’t have to know what’s broken before you call me. Finding it is part of what you hire me to do.